Política de frete
CANCELLATION: All order cancellations require a 24 hours' notice starting from the time your order was received from our website. Cancellation that has exceeded 24 hours without notice is subject to a 40% restocking fee as long as the order is not yet shipped. If your order has been shipped, we are afraid we cannot cancel your order.
*every refund request is subject to our own reviews*
PROCESSING TIME
This is the time frame from when we receive your order and payment, to constructing your custom braided wigs to it being picked up by the shipping company to start its transit to you on or before the date showing on your order confirmation invoice.
Quick example 'Order Received=> Wig Construction, clean up and packaging ''14 business Days'' => Hand Over Package To DHL.
Priority processing means to a quicker fulfillment time, shipping duration is NOT included.
Shipping duration refers to the time it takes for the shipping company to deliver your package to your destination. Shipping duration may vary in accordance to your location. For example, the time it takes to deliver a package to New York varies from the time it'll take to deliver the same package to California, South Africa or Australia. Shipping duration usually takes around 3-7 days.
BRAIDED WIGS FULFILLMENT TIME
Our standard fulfillment time for braided wigs is 14 business days, If you want your order in a rush use the fast processing Priority option to select a quicker fulfillment time. We work very hard to get most orders out on time, if your order is delayed for reasons beyond our control you will be notified by email. Total turnaround time is 4 weeks. Our wigs are custom handmade, so it takes time to braid. However, during peak season like during a sale, holiday or a pandemic outbreak! It may take up to 4-6 weeks to process your order, so kindly bear with us.
AFTER FULFILLMENT
After fulfilling your order you will receive a tracking number notification via email. All orders placed after 6:00 pm EST are considered a next day order.
Ready to ship fulfillment dispatch within 24 to 48 hours.
Please note that we don’t ship or process orders on a weekend or holiday because shipping companies don't pick up packages on weekends.
- All items are shipped via DHL Express. We will not make any attempts to ship with any other shipping courier not listed on our website.
- Please note that we may decide to use a different courier company to ship your order if the preferred courier company didn't come to pick up on time, this is to avoid fulfillment delay.
DELIVERY SIGNATURE
By default all our out-going parcel require customers to sign upon delivery or pick-up due to the high crime rate in North America and around the world. We will not drop any package on your front porch unless specified buy you the customer to do so.
WHEN DO WE SHIP OUT?
We ship once your payment has been cleared by our credit card processing company or by Paypal.
PAYPAL PAYMENT: if you are going to pay via Paypal we do ask customers to have an active Paypal account, because preferably orders will only be sent to a confirmed Paypal billing/shipping address. So we do recommend all customers to have a confirmed address before ordering.
PAYPAL PAYMENT WITHOUT A CONFIRMED ADDRESS
You do not need to sign up for a Paypal account to pay via Paypal, simply ignore the Paypal signup area and click on “checkout with credit/debit card” and you can enter your credit/debit card details. We are not responsible for failures to confirm or update your current billing/shipping addresses.
CREDIT CARD PAYMENT
If you are paying by credit card/debit card your billing address and shipping address must match on the card issued by your bank. If your billing and shipping address are different, we reserve the right to request for a proof of address like an ID or a utility bill. This is to protect us from fraud and credit card charge backs. If you refuse to provide an ID, we reserve the right to cancel your order.
BB Anne Beauty is committed to 100% transparency.
All of our products and services are backed by 100% customer satisfaction. If you are for any reason dissatisfied with our product or services, please read our exchange/refund policy and then contact us via e-mail at bbannebeauty.com or send us a message from the “contact us” section of our website.
During purchase If you enter the wrong or incorrect shipping address kindly let us know and we will correct it for you for free. If the package has been shipped out of our facility you'll need to pay an additional $10 fees for address change.
LOSS OR RETURNED PACKAGE AS A RESULT OF CUSTOMER INPUT OF THE WRONG ADDRESS
Any loss or return package as a result of customer's input of an incorrect shipping address will not be refunded or mailed back out without the customer paying the additional shipping and handling cost. With that being said, if you put the wrong shipping address and your order has been shipped out to the wrong address we can help you out by talking to the shipping company to update the correct shipping address as long as you agree to cover all shipping expenses levied by the courier company.
MISSING PACKAGE SENT TO THE RIGHT ADDRESS
BB Anne Beauty owner of www.bbannebeauty.com is NOT responsible for missing packages sent to the right shipping address. By accepting our terms and conditions pre-checkout you are consenting that you have read our terms of service and you accept that we are not responsible for missing packages sent to the right shipping address.
SHIPPING
All items are shipped via DHL Express. We will not make any attempts to ship with any other shipping courier not listed on our website. Please note that we may decide to use a different courier company to ship your order if the preferred courier company didn't come to pick up on time.
CUSTOM DUTY/CUSTOM TAX
Depending on your country and it's laws, your package may incur custom duties or import tax and we are not responsible for that. If your package incurs custom duty or import tax the best way to resolve the issue is to call the courier company and they will tell you what to do. We are not liable for custom duties.